Fadillah, Muhammad Hanis and Mohd Asaad, Mohd Norhasni (2017) 5S impact towards administrative staff faculty service performance at College of Business (COB), Universiti Utara Malaysia. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.

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Abstract

Nowadays, 5S is an effective way to use by the organization to provide high quality product and service while maintaining a clean, organize work environment.5S consist of five Japanese words that is, Seiri, Seiton, Seiso, Seiketsu and Shitsuke which all of them will help to improve service performance towards their customers.This study aims to find out whether the 5S will affect the service performance of the organization for the upcoming year.Next, questionnaire was designed to acquire data from College of Business (COB) administrative staff at University Utara Malaysia (UUM).The survey was carried out to check service performance and try to relate to the 5S concept. Survey also had been distributed via online method to make sure that all staff participated and the method that being used is quantitative.Based on the result that received, it is indeed that 5S have increased service performance of the administrative staff.The number of population is 56 and the method that being used was cross tabulation and correlation analysis. By doing this research, administrative staff should increase their performance in order to achieve good loyalty and gratification.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	ISBN 978-967-0910-37-6 Organized by: School of Technology Management & Logistics, Universiti Utara Malaysia
Uncontrolled Keywords:	5S, service performance, administrative staff, customer satisfaction
Subjects:	T Technology > T Technology (General)
Divisions:	School of Technology Management & Logistics
Depositing User:	Mr. Mohd Norhasni Mohd Asaad
Date Deposited:	25 Jul 2017 08:18
Last Modified:	25 Jul 2017 08:18
URI:	https://repo.uum.edu.my/id/eprint/22699

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