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Managing sustainability with the support of business intelligence: The case of Malaysian telecenters

Ahmad, Azizah and Abd Razak, Rafidah and Sheikh Osman, Wan Rozaini and Rahmat, Abdul Razak and Abdullah, Mohd Syazwan and Mat Ali, Abdul Bashah (2011) Managing sustainability with the support of business intelligence: The case of Malaysian telecenters. In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.

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In this paper we intent to explore how the sustainability of the Malaysian telecenters can be supported by business intelligence (BI). We suggest that BI has an important role to play in helping telecenters implement and monitor sustainable practices. We pay particular attention to one phase of any BI project, the information planning phase, i.e., the systematic way of defining relevant information in order to integrate it in reporting activities. We propose five steps in gathering the data for the study. Starting with literature review, requirement gathering, assessing the existing trend on telecenter, data analysis using data warehouse tools, and finally proposing a model. The main contribution of our study is to propose a conceptual model that includes the process of implementing business intelligence to support the telecenters sustainability.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-0-9821489-5-2
Uncontrolled Keywords: Business intelligence, Telecenters sustainability, Conceptual model
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > T Technology (General)
Divisions: School of Computing
Depositing User: Mdm. Azizah Hj. Ahmad
Date Deposited: 26 Dec 2011 08:28
Last Modified: 24 Apr 2016 00:17

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