Othman, Noraini and Ali, Hassan (2008) Linking organisational citizenship behaviour with organisational effectiveness. In: Book of readings issues on Quality of Work Life (QWL). Penerbit Universiti Utara Malaysia, Sintok, pp. 155-165. ISBN 9789833827626

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Abstract

Organisational citizenship behaviour (OCB) refers to a general set of behaviours exhibited by employees that are helpful, discretionary, and beyond normal job requirements. Researchers have suggested that high levels of OCB may lead to organisational effectiveness. OCB constructs may generally be organised into seven common themes or dimensions, namely helping behaviour, sportsmanship, organisational loyalty, organisational compliance, individual initiative, civic virtue, and self-development. There are several ways in which OCB may increase organisational performance. Among others, this includes enhancing coworker and managerial productivity, freeing up resources for more productive purpose, devoting less resources to purely maintenance functions, helping to coordinate the activities both within and across work groups, strengthening the organisation's ability to attract and retain the best employees, increasing the stability of the organisation's performance, and enabling the organisation to more effectively adapt to environmental changes.Empirical evidence has shown that OCB positively enhances organisational and group performance.

Item Type:	Book Section
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Divisions:	School of Technology Management & Logistics
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	14 Feb 2012 05:01
Last Modified:	26 Apr 2016 06:55
URI:	https://repo.uum.edu.my/id/eprint/4750

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