Yahya, Salleh and Mohd Salleh, Lailawati and Goh, Wee Keat (2001) A survey of Malaysian experience in TQM. Malaysian Management Journal, 5 (1&2). pp. 89-105. ISSN 0128-6226

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Abstract

This study documents the experience of Malaysian firms in the implementation of TQM. Issues being explored and documented are years required to fully implement TQM, benefits of TQM, the different kinds of TQM training conducted, and reasons for not adopting TQM. This paper also shows that adoption of TQM leads to improvement in organizational performance, and that the involvement of employees and senior executives is important to support TQM execution, irrespective of a firm's paid-up capital and years of operation.

Item Type:	Article
Uncontrolled Keywords:	TQM, factors, benefits, performance, adoption
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	UNSPECIFIED
Depositing User:	Mrs. Norazmilah Yaakub
Date Deposited:	10 Aug 2010 02:00
Last Modified:	28 Jun 2015 01:19
URI:	https://repo.uum.edu.my/id/eprint/484

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