Mohd Mokhtar, Sany Sanuri and Arshad, Rozita (2013) The ongoing challenges of total quality management: An agenda for future sustainability. In: 1st International Conference on Innovation and Sustainability (ICOIS 2013), 3-4 April 2013, Sunway Resort Hotel & Spa Kuala Lumpur, Malaysia. (Unpublished)

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Abstract

This paper discusses some of the development and challenges of total quality management (TQM) theory and practices. Basically, the paper discusses on the issues of defining TQM, provide the common key TQM factors, studies on TQM and organisational performance and the failures of implementing TQM in organisations. Based on these development and challenges, the paper suggests some of the issues that need to be considered for future research and practice on TQM so as to remain relevant in the future.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	Organizer: School of Government, UUM College of Law, Government and International Studies, Universiti Utara Malaysia; Partner with: Sunway University & HUSO
Subjects:	T Technology > TS Manufactures
Divisions:	School of Business Management
Depositing User:	Prof. Dr. Sany Sanuri Mohd. Mokhtar
Date Deposited:	27 Aug 2013 08:51
Last Modified:	19 Apr 2016 00:13
URI:	https://repo.uum.edu.my/id/eprint/8744

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