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Prof. Madya Dr. Hartini Ahmad


Profesor Madya (DS54)

UUM College of Business

Universiti Utara Malaysia

Operational management, Business process management, Change management, Reengineering, Strategic perspective, Process improvement

PREVIOUS APPOINTMENTS: • Senior Lecturer, UUM, 2005.

ACADEMIC QUALIFICATIONS: • PhD, Business Process Management, University Of Bradford, United Kingdom, 2004. • Post Graduate Diploma in Research Methodology, Bradford, 2002 • Master, Management, UUM, Malaysia/ The Bae, 1995. • Bachelor, Business Administration (Hons.), UUM, 1994.

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Latest Additions

  1. Ahmad, Hartini and Sharom, Normala and Abdullah, Che Sobry (2006) Knowledge sharing behaviour in the public sector: The business process management perspectives. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.
  2. Ahmad, Hartini and Francis, Arthur (2005) A radical - transformational change through leadership. Malaysian Management Journal, 9 (1 & 2). pp. 25-36. ISSN 0128-6226
  3. Gelaidan, Hamid Mahmood and Ahmad, Hartini (2010) The effect of leadership style on affective commitment to change and the moderating of organizational culture in Yemen public sector: Development of a conceptual model. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)
  4. Ishak, Noormaizatul Akmar and Ahmad, Hartini (2010) The impact of green innovation on top management leadership attributes. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)
  5. Gelaidan, Hamid Mahmood and Ahmad, Hartini (2011) Employee affective commitment to change, leadership styles and organisational culture: A case of Yemen public sector. In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.
  6. Ishak, Noormaizatul Akmar and Ahmad, Hartini (2011) Emerging themes of the leadership and green innovation of the government-linked companies. In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.
  7. Ahmad, Hartini and Mohtar, Shahimi and Ahmad Arshad, Darwina and Mustapa, Azrain Nasyrah (2012) Srategic change and transformation: A case study at Malaysian Banking Berhad (Maybank). Project Report. Universiti Utara Malaysia. (Unpublished)
  8. Gelaidan, Hamid Mahmood and Ahmad, Hartini (2013) The factors effecting employee commitment to change in public sector: Evidence from Yemen. International Business Research, 6 (3). pp. 75-87. ISSN 1913-9004
  9. Ahmad, Hartini and Gelaidan, Hamid Mahmood (2011) Organisational culture, leadership styles and employee’s affective commitment to change: A case of Yemen public sector. The Journal of Organizational Management Studies, 2011. pp. 1-10. ISSN 21660816
  10. Ahmad, Hartini and Allan, Mahmoud (2014) Customer satisfaction: Experiences in healthcare sector. UUM Press, Sintok. ISBN 978-967-0474-64-9