Items where Author is "Abbas, Mohammad Ridha"
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Abbas, Mohammad Ridha and Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri (2015) Does service recovery lead to customer satisfaction and loyalty in airline industry? a perceived justice theory approach. World Applied Sciences Journal, 33 (2). pp. 256-262. ISSN 1818-4952