Book Section

Ariffin, Hasfizani and Mohd Mokhtar, Sany Sanuri and Abdullah, Nur Farhana (2019) The roles of technology in enhancing service excellence in higher education. In: School of Technology Management and Logistics. 978-967-2276-11-1, Sintok, pp. 83-94. ISBN 978-967-2276-11-1

Conference or Workshop Item

Ariffin, Hasfizani and Mohd Mokhtar, Sany Sanuri and Abdullah, Nur Farhana (2018) The roles of technology in enhancing service excellence in higher education. In: 2nd Conference on Technology and Operations Management (2ndCTOM), February 26-27, 2018, Universiti Utara Malaysia, Kedah, Malaysia. (Unpublished)