Article

Sarkindaji, Bashir Danlami and Hashim, Noor Azmi and Abdullateef, Aliyu Olayemi (2015) Assessing efficiency of service quality on consumers retention in Nigerian mobile service industry. Mediterranean Journal of Social Sciences, 6 (1). pp. 195-203. ISSN 2039-9340

Abbas, Mohammad Ridha and Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri (2015) Does service recovery lead to customer satisfaction and loyalty in airline industry? a perceived justice theory approach. World Applied Sciences Journal, 33 (2). pp. 256-262. ISSN 1818-4952

Hashim, Noor Azmi and Abdullateef, Aliyu Olayemi and Sarkindaji, Bashir Danlami (2015) The moderating influence of trust on the relationship between institutional image/reputation, perceived value on student loyalty in higher education institution. International Review of Management and Marketing, 5 (3). pp. 122-128. ISSN 2146-4405

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien and Ahmad, Intan Shafinaz (2014) Effects of customer relationship management strategy on call centre's employee intention to quit: Evidence from Malaysia call centers. Procedia - Social and Behavioral Sciences, 130. pp. 305-315. ISSN 18770428

Sarkindaji, Bashir Danlami and Hashim, Noor Azmi and Abdullateef, Aliyu Olayemi (2014) Knowledge management and organizational performance of mobile service firms in Nigeria: a proposed framework. Information and Knowledge Management, 4 (11). pp. 88-95. ISSN 2224-5758

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien and Ahmad, Intan Shafinaz (2014) The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective. World Applied Sciences Journal, 32 (12). pp. 2412-2420. ISSN 1818-4952

Sarkindaji, Bashir Danlami and Abdullateef, Aliyu Olayemi and Hashim, Noor Azmi (2014) A review of the inconsistency in CRM measurement: evidence from the telecommunication industry. Journal of International Business and Economics, 2 (2). pp. 107-131. ISSN 2374-2208

Abubakar, Muhammad Mujtaba and Mohd Mokhtar, Sany Sanuri and Abdullateef, Aliyu Olayemi (2013) The moderating effect of long-term orientation culture on the relationship between trust, personalization and customer satisfaction and loyalti: A proposed framework. International Journal of Academic Research in Business and Social, 3 (9). pp. 117-131. ISSN 2222-6990

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2013) Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres. International Journal of Electronic Customer Relationship Management, 7 (1). pp. 68-86. ISSN 1750-0664

Biodun, Aliyu Bukola and Din, Abdul Kadir and Abdullateef, Aliyu Olayemi (2012) Post choice satisfaction among Nigerian students studying in Malaysian universities: A pilot study. International Journal of Education, 4 (2). pp. 161-170. ISSN 1948-5476

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2011) The strategic impact of technology based CRM on call centers' performance. Journal of Internet Banking and Commerce, 16 (1). pp. 1-17. ISSN 1204-5357

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2011) The mediating effects of first call resolution on call centers’ performance. Journal of Database Marketing & Customer Strategy Management, 18 (1). pp. 16-30. ISSN 1741-2439

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2010) The impact of CRM dimensions on call center performance. IJCSNS International Journal of Computer Science and Network Security, 10 (12). pp. 184-194. ISSN 1738-7906

Conference or Workshop Item

Salimon, Maruf Gbadebo and Yusoff, Rushami Zien and Abdullateef, Aliyu Olayemi (2014) A conceptual investigation of e-banking usage and adoption in Nigeria. In: International Conference on Business Management (ICBM) 2014, 18-19 August 2014, Putra World Trade Centre (PWTC), Kuala Lumpur, Malaysia.

Sarkindaji, Bashir Danlami and Hashim, Noor Azmi and Abdullateef, Aliyu Olayemi (2013) Does Customer Relationship Management (CRM) implementation influence the performance of telecommunication services: Evidence from Nigeria. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.

Salimon, Maruf Gbadebo and Yusoff, Rushami Zien and Abdullateef, Aliyu Olayemi (2013) Does customer relationship strategy influence customer satisfaction and loyalty?: Evidence from Malaysia banking sector. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.

Abubakar, Muhammad Mujtaba and Mohd Mokhtar, Sany Sanuri and Abdullateef, Aliyu Olayemi (2013) Relationship marketing dynamics, customer satisfaction and customer loyalty in retail banking: The role of long-term orientation culture and service recovery. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.

Abdullateef, Aliyu Olayemi and Mohd Muktar, Sany Sanuri and Yusoff, Rushami Zien (2010) Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)