Article

Shaari, Hasnizam and Ahmad, Intan Shafinaz (2017) Brand Resonance Behavior among Online Brand Community. International Review of Management and Marketing, 7 (1). pp. 209-215. ISSN 2146-4405

Shaari, Hasnizam and Ahmad, Intan Shafinaz (2016) Brand evangelism among online brand community members. International Review of Management and Business Research, 5 (1(1)). pp. 80-88. ISSN 2306 - 9007

Shaari, Hasnizam and Ahmad, Intan Shafinaz (2016) The effect of brand trust and brand community commitment on online brand evangelism behaviour. Malaysian Management Journal, 20. pp. 77-86. ISSN 0128-6226

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien and Ahmad, Intan Shafinaz (2014) Effects of customer relationship management strategy on call centre's employee intention to quit: Evidence from Malaysia call centers. Procedia - Social and Behavioral Sciences, 130. pp. 305-315. ISSN 18770428

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien and Ahmad, Intan Shafinaz (2014) The influence of CRM organization and knowledge management on employee job satisfaction and intention to quit: Malaysia call center perspective. World Applied Sciences Journal, 32 (12). pp. 2412-2420. ISSN 1818-4952

Monograph

Mohd Noor, Nor Azila and Perumal, Selvan and Hussin, Zolkafli and Ahmad, Intan Shafinaz (2012) Dealer-supplier relationship satisfaction in Malaysian automobile industry. Project Report. Universiti Utara Malaysia. (Unpublished)

Conference or Workshop Item

Ahmad, Intan Shafinaz (2017) Materialisme dan keinginan membeli produk tiruan berjenama mewah. In: 4th Conference on Business Management, 29 - 30 Oktober 2017, The Gurney Resprt Hotel & Recidences Penang, Malaysia.

Ahmad, Intan Shafinaz and Perumal, Selvan and Shaari, Hasnizam (2013) Keinginan pengguna untuk membeli produk berjenama mewah tiruan: Satu kajian di Malaysia. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.