Al-Arafati, Ahmed and Abdul Kadir, Kadzrina and Al-Haderi, Sami Mohamed Saleh (2019) The mediating effect of output quality on the relationship between top management support and customer satisfaction on the implementation of customer relationship management system in public sector. Academy of Strategic Management Journal, 18 (2). pp. 18-2. ISSN 1544-1458

Al-Haderi, Sami Mohamed Saleh (2013) The effect of self-efficacy in the acceptance of information technology in the public sector. International Journal of Business and Social Science, 4 (9). pp. 188-198. ISSN 2219-1933