Article

Daskin, Mustafa and Kasim, Azilah (2016) Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference? International Journal of Services and Operations Management (IJSOM), 23 (4). pp. 467-486. ISSN 1744-2370

Daskin, Mustafa and Kasim, Azilah (2016) Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference? International Journal of Services and Operations Management, 23 (4). p. 467. ISSN 1744-2370

Daskin, Mustafa (2015) Antecedents of extra-role customer service behaviour: polychronicity as a moderator. Anatolia - An International Journal of Tourism and Hospitality Research, 26 (4). pp. 521-534. ISSN 1303-2917 (Print), 2156-6909 (Online)

Daskin, Mustafa and Yilmaz, Ozgur Devrim (2015) Critical antecedents to service recovery performance: some evidences and implications for service industry. International Journal of Management Practice, 8 (1). p. 70. ISSN 1477-9064 (In Press)

Saadin, Muhamad Nizam and Daskin, Mustafa (2015) Perceived desirability, feasibility, and social norms as antecedents on hospitality students' entrepreneurial intention in Malaysia: does gender make a difference? International Journal of Entrepreneurship and Small Business, 25 (4). pp. 456-474. ISSN 1476-1297

Daskin, Mustafa and Arasli, Huseyin and Kasim, Azilah (2015) The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes. International Journal of Management Practice, 8 (4). p. 269. ISSN 1477-9064