Items where Author is "Goon, Tuck Choy"
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Goon, Tuck Choy and Ian, Chai (2004) Knowledge – Driven CRM: Issues and challenges. In: Knowledge Management International Conference and Exhibition 2004 (KMICE 2004), 14-15 February 2004, Evergreen Laurel Hotel, Penang.
Goon, Tuck Choy and Ian, Chai (2004) A framework for knowledge – Driven CRM. In: Knowledge Management International Conference and Exhibition 2004 (KMICE 2004), 14-15 February 2004, Evergreen Laurel Hotel, Penang.