Items where Author is "Jayashanker, Nitianandan"
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Yaakob, Mazri and Radzuan, Kamaruddin and Jayashanker, Nitianandan (2022) Factors Affecting Customer Satisfaction in Malaysian Electric Train Service KTMB (ETS). In: 7th International Case Study Conference, 13 - 15 September 2022, Raia Hotel & Convention Centre, Terengganu, Malaysia.