Conference or Workshop Item

Mohd. Noor, Noor Farihah and Syed Ibrahim, Sharifah Sofiah 'Atiqah (2004) Public complaints: An instrument to improve services in public institution of higher learning in post modern era. Case study: Student Affairs Department in Universiti Utara Malaysia. In: Seminar Antarabangsa Nilai dalam Komuniti Pasca Modenisme (SIVIC 2004), 4-6 September 2004, Hotel City Bayview Langkawi. (Unpublished)