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Items where Author is "Mohd Muktar, Sany Sanuri"

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Conference or Workshop Item

Abdullateef, Aliyu Olayemi and Mohd Muktar, Sany Sanuri and Yusoff, Rushami Zien (2010) Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)

This list was generated on Fri Mar 29 23:23:29 2024 +08.