Items where Author is "Mukiar, Siti Rafidah"
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Mukiar, Siti Rafidah and Ali, Nor’ashikin and Abdul Rahim, Rabiah Eladwiah (2016) Knowledge management initiatives in contact centre: a case study in Tenaga Nasional Berhad. In: Knowledge Management International Conference (KMICe) 2016, 29 – 30 August 2016, Chiang Mai, Thailand.