Items where Author is "Najafi, Bita"
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Abd Aziz, Norzalita and Najafi, Bita and Alshuaibi, Ahmad Said and Mohd Shamsudin, Faridahwati (2016) Behavioural consequences of customer perception on emotional labour among airline service employees. International Review of Management and Marketing, 6 (S7). pp. 162-168. ISSN 2146-4405