Article

Abdul Rahman, Maria and Ramli, Mona Fairuz and Chauhan, Ajay (2019) The role of satisfaction as a mediator on the relationships between usage intention and word of mouth of Islamic bank products and their determinants. Voice of Academia (VOA), 15 (1). pp. 39-51. ISSN 1958-5079

Abdul Rahman, Maria and Ramli, Mona Fairuz (2018) Drivers of customer loyalty towards Islamic subsidiary banks in the Northern States of peninsular Malaysia. International Journal of Engineering & Technology, 7 (4.1). p. 128. ISSN 2227-524X

Abdul Rahman, Maria and Ramli, Mona Fairuz (2016) The influence of relationship quality on customer loyalty in the dual-banking system in the northern states of peninsular Malaysia. Procedia - Social and Behavioral Sciences, 219. pp. 606-613. ISSN 1877-0428

Ramli, Mona Fairuz and Othman, Abdul Rahim and Md. Salleh, Salniza (2015) Perceived quality and loyalty towards PubHEI’s of international students in Malaysia’s. Understanding the role of emotional attachment as a mediator. International Journal of Administration and Governance, 1 (4). pp. 51-57. ISSN 2077-4486

Monograph

Abdul Rahman, Maria and Ramli, Mona Fairuz (2021) The Role Perceived Customer Value, Relational Norms, and Switching Costs in Determining Islamic Banking Customes' Loyalty in Dual Banking Environment Settings (S/O 12698). Technical Report. UUM. (Submitted)

Conference or Workshop Item

Ramli, Mona Fairuz and Othman, Abdul Rahim and Md. Salleh, Salniza (2015) Factors contributing to emotional brand attachment: The case of Malaysia public higher educational institutions. In: 11th Asian Academy of Management International Conference 2015 (AAMC 2015), 2nd - 4th October 2015, Penang, Malaysia.

Ramli, Mona Fairuz and Mhd Yusak, Nurul Aqilah and Ramli, Nor Azlinda and Alekam, Jamal Mohammed Esmail and Nik Mat, Nik Kamariah (2014) Determinants of purchase intention in cafeterias: Intervening effects of customer satisfaction and gender. In: International Conference on Business Management (ICBM) 2014, 18-19 August 2014, Putra World Trade Centre (PWTC), Kuala Lumpur, Malaysia.