Saad, Shatina and Nizarwan, Muhamad Halim (2016) Complaint management in public services: a case study at local district municipal authority in Malaysia. In: Knowledge Management International Conference (KMICe) 2016, 29 – 30 August 2016, Chiang Mai, Thailand.

Saad, Shatina and Mohamed Udin, Zulkifli and Hasnan, Norlena (2014) Dynamic supply chain management: Applying the qualitative data analysis software. In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.

Saad, Shahzuwaty and Tuan Kamauzaman, Tuan Hairulnizam and Ibrahim, Mohd Ismail and Saad, Shatina (2014) Emergency medical services: Safety awareness between teaching and public hospital. In: 4th International Conference on Technology and Operations Management (ICTOM04), 18-19 August 2014, Kuala Lumpur, Malaysia.

Saad, Shatina and Mohamed Udin, Zulkifli and Hasnan, Norlena (2014) Dynamic supply chain capabilities: A case study in oil and gas industry. International Journal of Supply Chain Management (IJSCM), 3 (2). pp. 70-76. ISSN 2050-7399

Saad, Shatina and Mohamed Udin, Zulkifli and Hasnan, Norlena (2014) Dynamic supply chain practices in Malaysia: a case study in oil and gas company. In: 2014 International Symposium on Technology Management and Emerging Technologies (ISTMET 2014), May 27-29, 2014, Bandung, Indonesia.

Saad, Shatina and Mohamed Udin, Zulkifli (2012) Dynamic supply chain: A study in oil and gas industry. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)