Article

Saidin, Zainil Hanim and Mohd Mokhtar, Sany Sanuri and Saad, Rohaizah and Yusoff, Rushami Zien (2018) The Impact of Automotive After-Sales Service Quality and Alternative Attractiveness on Customer Loyalty. International Journal of Supply Chain Management (IJSCM), 7 (1). pp. 177-187. ISSN 2050-7399

Saidin, Zainil Hanim and Mohd Mokhtar, Sany Sanuri and Saad, Rohaizah and Yusoff, Rushami Zien (2018) The impact of automotive after-sales service quality and alternative attractiveness on customer loyalty. International Journal of Supply Chain Management (IJSCM), 7 (1). pp. 177-187. ISSN 2050-7399

Saidin, Zainil Hanim and Yusoff, Rushami Zien and Mohd Mokhtar, Sany Sanuri and Saad, Rohaizah (2016) Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian national carmakers. ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 70-79. ISSN 2289-2125

Saidin, Zainil Hanim and Mohd Mokhtar, Sany Sanuri and Saad, Rohaizah and Yusoff, Rushami Zien (2015) Automotive after-sales service quality and relationship quality in Malaysian national car makers. International Academic Research Journal of Business and Technology, 1 (2). pp. 71-78. ISSN 2289-8433

Conference or Workshop Item

Saidin, Zainil Hanim and Saad, Rohaizah and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2017) Relationship quality and customer loyalty of Malaysian national carmakers. In: 6th International Conference On Social Sciences Research 2017, 4th December 2017, Melia, Kuala Lumpur, Malaysia.

Saidin, Zainil Hanim and Olayemi, Abdullateef Aliyu and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2014) Integration of relationship quality and customer loyalty in national carmakers. In: International Conference on Business Management (ICBM) 2014, 18-19 August 2014, Putra World Trade Centre (PWTC), Kuala Lumpur, Malaysia.

Saidin, Zainil Hanim and Olayemi, Abdullateef Aliyu and Yusoff, Rushami Zien (2013) The concept of relationship quality in Government Linked Companies (GLCs): Evidence from Malaysian automotive industry. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.