Article

Mohamad Shah, Muhamad Fairos and Wahab, Samsudin and Tajudin, Anas (2019) The Relationship between Technology, Financial and Location Strategies and Customer Relationship Management Performance among Logistics Service Providers. Journal of Business Management and Accounting (JBMA), 9 (1). pp. 15-25. ISSN 2231-9298 (e2636-9249)

Wahab, Samsudin and Kamaruzaman, Jusoff and Al Momani, Khaled Abed Mufleh and Mohd Noor, Nor Azila (2011) The influence of usability and enjoyment on electronic customer relationship management performance in Jordan mobile communication services. African Journal of Business Management , 5 (1). pp. 128-134. ISSN 1993-8233

Wahab, Samsudin and Momani, Kaled and Mohd Noor, Nor Azila (2010) The relationship between e-service quality and ease of use on customer relationship management (CRM) performance: An empirical investigation in Jordan mobile phone services. Journal of Internet Banking and Commerce, 15 (1). pp. 1-15. ISSN 1204-5357

Wahab, Samsudin and Mohd Noor, Nor Azila and Ali, Juhary and Jusoff, Kamaruzaman (2009) Relationship between customer relation management performance and e-banking adoption: a look at Malaysian banking industry. International Journal of Business and Management, 4 (12). pp. 122-128. ISSN 1833-3850

Wahab, Samsudin and Mohd Noor, Nor Azila and Ali, Juhary (2009) Technology trust and e-banking adoption: the mediating effect of customer relationship management performance. The Asian Journal of Technology Management, 2 (2). pp. 40-49. ISSN 1978-6956

Conference or Workshop Item

Mohamad Shah, Muhamad Fairos and Wahab, Samsudin and Tajudin, Anas (2018) Model customer relationship management performance for entrepreneur logistic service on technology, financial and location of SMES Malaysia. In: Seminar Kebangsaan Transformasi Sosio-Ekonomi Wilayah Utara ke-3, 02 -03 Ogos 2018, Hotel Casuarina@Meru, Ipoh, Perak Darul Ridzuan.

Wahab, Samsudin and Mohd Noor, Nor Azila and Muhammad, Azli (2007) The use of technological tools in enhancing customer relationship management performance in banking industry: A conceptual paper. In: Asia Pacific Marketing Conference 2007, 2-3 November 2007, Kuching, Sarawak.

Wahab, Samsudin and Othman, Abdul Kadir (2006) Competitive intelligence practices by Government Links Companies (GLCs) in Malaysia. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur.

Wahab, Samsudin and Abu Amrin, Ahmad Nawir and Hassan, Ismail (2005) Information technology in workplaces: Computer learning strategies by elderly workers. In: International Conference on E-Commerce (ICoEC) 2005, 10-11 Jan 2005, The Summit Hotel, Subang USJ, Selangor, Malaysia.

Wahab, Samsudin and Badaruddin, Mohd Ishak and Bahrom, Hasan (2005) Internet banking: Factors and levels of customers’ knowledge. In: International Conference on E-Commerce (ICoEC) 2005, 10-11 Jan 2005, The Summit Hotel, Subang USJ, Selangor, Malaysia.

Wahab, Samsudin and Bahrom, Hasan (2004) Persepsi pelanggan terhadap amalan nilai murni dalam perkhidmatan kaunter awam: Satu kajian di Pantai Timur (Pahang dan Terengganu). In: Seminar Antarabangsa Nilai dalam Komuniti Pasca Modenisme (SIVIC 2004), 4-6 September 2004, Hotel City Bayview Langkawi. (Unpublished)

Bahrom, Hasan and Abu Amrin, Ahmad Nawir and Wahab, Samsudin (2004) The democratization of higher learning in Malaysia: Its euphemism. In: ASEAN Symposium on Educational Management and Leadership (ASEMAL4), 13 - 15 Disember 2004, Grand Plaza Parkroyal, Penang. (Unpublished)

Book

Wahab, Samsudin and Mohd Noor, Nor Azila (2009) Tip mengurus acara dan majlis untuk mahasiswa. Universiti Utara Malaysia, Sintok. ISBN 9789675311031