Article

A. Rahman, Mohd Khirzanbadzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Yunus, Noorlaila and Wee, Hassnah (2016) The effect of soft and extreme action in public complaint behavior on satisfaction with complaint handling. International Review of Management and Marketing, 6 (S7). pp. 209-213. ISSN 2146-4405

Conference or Workshop Item

Yunus, Noorlaila and Hassan, Che Norlia and Amir Ishak, Noormala and Ali, Abdul Jalil (2008) Examining the influence of leader’s emotional intelligence on employee organizational citizenship behaviours in Malaysia. In: The 4th National Human Resource Management Conference 2008, 17-19 August 2008 , Tiara Beach Resort, Port Dickson. (Unpublished)