Conference or Workshop Item

Zaid, Mohamad Zulhilmi and Jamaludin, Mohamad Suhaimi and Bambale, Sulaiman Abdullahi and Ismail, Mohd Azril (2017) How service quality affects the customer satisfaction: Case study of electric train service (ETS). In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.