Conference or Workshop Item

Zakaria, Zainuddin and Ahmad, Arman (2007) Determining world class university from the evaluation of service quality and students satisfaction level. In: The 5th ASEAN Symposium on Educational Management and Leadership (ASEMAL 5), 18-19 August 2007, Legend Hotel, Kuala Lumpur. (Unpublished)

Zakaria, Zainuddin and Amirrudin, Faizatul Akmam and Awang, Moktar (2004) The management of quality in distance-learning education at UiTM Dungun, Terengganu. An analysis of the SERVQUAL dimensions. In: ASEAN Symposium on Educational Management and Leadership (ASEMAL4), 13 - 15 Disember 2004, Grand Plaza Parkroyal, Penang. (Unpublished)