A

Abd Ghani, Noor Hasmini (2012) Managing knowledge: The role of market orientation towards branding in the automobile authorized independent dealers. International Journal of Innovation, Management and Technology, 3 (4). pp. 300-305. ISSN 2010-0248

Abd Ghani, Noor Hasmini (2012) Relationship marketing in branding: The automobile authorized independent dealers in Malaysia. International Journal of Business and Social Science, 3 (5). pp. 144-154. ISSN 2219-1933

Abdul Rahman, Maria and Kamarulzaman, Yusniza (2012) The influence of relationship quality and switching costs on customer loyalty in the Malaysian hotel industry. Procedia - Social and Behavioral Sciences, 62. pp. 1023-1027. ISSN 1877-0428

Abdullah, F. and Ku-Mahamud, Ku Ruhana and Ahmad, F. and A. Ghani, N.F. and M. Kasim, M. (2012) Relative Efficiency Assessment of Projects Using Data Envelopment Analysis: A Case Study. International Journal of Digital Content Technology and its Applications, 6 (9). pp. 310-318. ISSN 1975-9339

Abdullah, Haim Hilman and Bohari, Abdul Manaf and Warokka, Ari and Abdussalam, Ashraf (2012) Strategic role of mobile commerce (M-Commerce) payment system: Establishing new competitive advantage. Journal of Electronic Banking Systems, 2012 (2012). pp. 1-14. ISSN 21659982

Abu Bakar, Lily Julienti and Ahmad, Hartini (2012) A study of product innovation performance: Identifying the most innovative industry in Malaysian manufacturing sector. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

Ahmad, Norzieiriani and Omar, Azizah and Ramayah, T. (2012) Examining the validity and reliability of e-lifestyles scale in the Malaysian context: Preliminary results. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

Ahmad Arshad, Darwina and Ahmad, Hartini and Mustapa, Azrain Nasyrah and Mohtar, Shahimi (2012) Strategic change and transformation: A case study at Malayan Banking Berhad. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012, Bandung, West Java, Indonesia.

Al-Azzam, Abdel Fattah and Md Salleh, Salniza (2012) The direct effect of predictor variables on destination brand loyalty in Jordan. In: 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 12-13 March 2012, Golden Flower Hotel, Bandung, Indonesia.

Alharbi, Mohammad and Yusoff, Rushami Zien (2012) Leadership styles, and their relationship with quality management practices in public hospitals in Saudi Arabia. International Journal of Economics and Management Sciences (IJEMS), 1 (10). pp. 59-67. ISSN 2162-6359

Arafat, M. Yasser and Warokka, Ari and Abdullah, Haim Hilman and Septian, Rosa Rachmat (2012) The triple bottom line effect on emerging market companies: A test of corporate social responsibility and firm value relationship. Journal of Southeast Asian Research, 2012 (2012). pp. 1-66. ISSN 2166-0832

Arafat, M. Yasser and Warokka, Ari and Abdullah, Haim Hilman and Septian, Rosa Rachmat (2012) The triple bottom line effect on emerging market companies: A test of corporate social responsibility and firm value relationship. Journal of Southeast Asian Research, 2012 (2012). pp. 1-15. ISSN 2166-0832

B

Bhatti, Muhammad Awais and Chee, Hee Hoe (2012) Resolving the past conflict: Role of peer and supervisor support in training effectiveness. International Journal of Business and Behavioral Sciences, 2 (7). pp. 32-38. ISSN 2226-5651

Bhatti, Muhammad Awais and Sundram, Veera Pandiyan Kaliani and Hoe, Chee Hee (2012) Expatriate job performance and adjustment: Role of individual and organizational factors. Journal of Business & Management, 1 (1). pp. 29-39. ISSN 2291 - 1995

C

Chee, Hee Hoe and Md Isa, Filzah and Cheng, Wei Hin and Hashim, Norashidah and Mohd Yunus, Jasmani and Abdullah, Haim Hilman (2012) Development of women entrepreneurs: The case of Malaysia. World Journal of Social Sciences, 2 (6). pp. 123-145.

Cheng, Wei Hin and Abdul Kadir, Kadzrina and Bohari, Abdul Manaf (2012) The strategic planning of SMEs in Malaysia: Types of strategies in the aftermath of economic downturn. Asian Journal of Business and Management Sciences, 2 (8). pp. 51-59. ISSN 2047 - 2528

Cheng, Wei Hin and Bohari, Abdul Manaf (2012) A study of application of western strategic planning model for small medium entrepreneurs in northern states of Malaysia. Journal of Asian Business Strategy, 2 (12). 272 -283. ISSN 2225-4226

Cheng, Wei Hin and Md Isa, Filzah and Hoe, Chee Hee (2012) A study of perception of international students on importance of country of origin and quality of Malaysian made cars. Project Report. Universiti Utara Malaysia. (Unpublished)

Cheng, Wei Hin and Md Isa, Filzah and Sangaralingam, Jayaeswari (2012) A qualitative study of leadership styles of successful women entrepreneurs in Malaysia. In: International Conference on Enterprise Marketing and Globalization (EMG), 7th to 8th May 2012, Bali, Indonesia.

Chew Abdullah, Nor Azimah and Ali, Anizan (2012) Factors contributing to workplace violence: A study in the fleet supply depots in Malaysia. In: 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 12-13 March 2012, Golden Flower Hotel, Bandung, Indonesia.

D

Daud, Zulkiflee and Mohd Isa, Mohd Faizal and Wan Mohd Noor, Wan Shakizah (2012) The relationship between procedural justice and grievance handling styles. In: International Conference on Management, Economics and Finance ( ICMEF 2012), 15th - 16th October 2012, Hilton Hotel, Kuching, Sarawak, Malaysia.

Daut, Azizah and Mohd Mokhtar, Sany Sanuri and Pangil, Faizuniah (2012) The influence of educational factor capital on the tangible career outcomes of MBA graduates. International Journal of Business and Management Studies, 4 (1). pp. 31-43. ISSN 1309-8047

E

Ekpe, Isidore and Mat, Norsiah (2012) The moderating effect of social environment on the relationship between entrepreneurial orientation and entrepreneurial intentions of female students at Nigerian universities. International Journal of Management Sciences and Business Research, 1 (4). pp. 1-16. ISSN 2226-8235

F

Farrell, Larry C. (2012) The new entrepreneurial age overview. [Lectures] (Unpublished)

G

Gallato, Cristina G. and Rashid, Safiah and Warokka, Ari and Reamillo, Kristy Aireen G. and Abdullah, Haim Hilman (2012) Fostering niches among SMEs in Malaysia through organizational commitment, leadership, organizational culture and job satisfaction. Journal of Innovation Management in Small & Medium Enterprises, 2012 (2012). pp. 1-12. ISSN 2166-076X

Gallato, Cristina G. and Reamillo, Kristy Aireen Gallato and Warokka, Ari and Abdullah, Haim Hilman (2012) The role of educational institutions in globalising language towards sustainable hospitality/tourism development. Journal for Global Business Advancement, 5 (2). pp. 115-125. ISSN 1746-966X

Gallato, Cristina G. and Reamillo, Kristy Aireen Gallato and Warokka, Ari and Abdullah, Haim Hilman (2012) The role of educational institutions in globalising language towards sustainable hospitality/tourism development. J. Global Business Advancement, 5 (2). pp. 115-125. ISSN 1746-966X

H

Hussain, Fawad and Saibu Rahman, Mihraj Begum and Hassan, Mohamad Ghozali (2012) Customer relationship management and information technology as determinants of Malaysian hospitality: A qualitative approach. In: International Conference in Green and Ubiquitous Technology, 7-8 July 2012, Bandung, Indonesia.

I

Ibrahim, Nor Fauziana and Bohari, Abdul Manaf (2012) An empirical study of stressors among multimedia university students: A case of MMU Malacca Campus. IBIMA Business Review, 2012. pp. 1-10. ISSN 19473788

Idris, Mohd Izzaddin (2012) Managing the unknown: A CEO's journey in managing uncertainty. In: Professional Talk: Managing the unknown, 3rd April 2012, Dewan Seminar A Pusat Konvensyen UUM. (Unpublished)

Ismail, Ahmed Rageh (2012) Understanding the factors that affect the adoption of innovative high-technology brands: The case of Apple iPhone in Malaysia. Journal of Global Marketing, 25 (4). pp. 226-239. ISSN 0891-1762

Ismail, Azman and Mohd Shariff, Mohd Noor and Kho, Michael Khian Ju and Sahol Hamid, Norashikin (2012) Linking mentoring program to self-efficacy as a predictor of mentee outcomes. International Business Management, 6 (2). pp. 131-139. ISSN 1993-5250

J

Jamaludin, Norzalila and Ahmad, Hartini and Ramayah, T. (2012) Profitability vs sustainability: Prelimary finding on green innovation adoption in information technology usage. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

Johari, Johanim and Tan, Fee Yean and Adnan, Zurina and Yahya, Khulida Kirana and Ahmad, Mohamad Nassruddin (2012) Promoting employee intention to stay: do human resource management practices matter? International Journal of Economics and Management, 6 (2). pp. 396-416. ISSN 1823 - 836X

Johari, Johanim and Yahya, Khulida Kirana and Ahmad, Mohamad Nassruddin (2012) Understanding the influence of human resource management practices on intention to stay: Evidence from Malaysia. In: 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 12-13 March 2012, Golden Flower Hotel, Bandung, Indonesia.

K

Kadir, Norsiah and Abd Karim, Mohd Zaini (2012) Tourism and economic growth in Malaysia: Evidence from tourist arrivals from ASEAN-5 countries. Economic Research, 25 (4). pp. 1089-1100. ISSN 1331-677X

Kamardin, Hasnah and Abdul Latif, Rohaida and Taufil Mohd, Kamarun Nisham and Che Adam, Noriah (2012) Are multiple directorships benefits or costs to Malaysia listed companies? In: International Conference on Management, Economic and Finance (ICMEF 2012) Proceeding, 15th - 16th October 2012, Hilton Hotel, Kuching, Sarawak, Malaysia.

Kee Mohd Yussof, Kee Y. Sabariah and Johari, Husna (2012) Persepsi terhadap hubungan kesatuan sekerja dan majikan serta sikap kolektivisme: peramal kepada interest based bargaining (IBB) dalam kesatuan sekerja di Sabah. Jurnal Kinabalu (eJK), 18. pp. 145-164.

Khaled, Kays Moh S.L and Bohari, Abdul Manaf (2012) A study of mobile travelers behavior of postgraduate students in Universiti Utara Malaysia. International Journal of Academic Research in Progressive Education and Development, 1 (1). pp. 291-306. ISSN 2226-6348

Kumar, Dileep (2012) 50 short case study. UUM Press, Sintok. ISBN 9789670474243

Kumar, Niriender and Md Isa, Filzah and Cheng, Wei Hin and Abdullah, Haim Hilman (2012) Development of a framework for services recovery for service industries. Journal for Global Business Advancement, 5 (2). p. 89. ISSN 1746-966X

Kusumah, Lien Herliani and --, Fetriyuna (2012) The implementation of diagnosis consultant (Sindanshi) method in the cluster of food SMEs. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

L

Lucky, Esuh Ossai Igwe (2012) The misconception on small business survival during economic downturn. Advances in Asian Social Science, 1 (1). pp. 1-3. ISSN 2167-6429

Lucky, Esuh Ossai-Igwe (2012) The joint moderating effect of location and culture on small firm performance. International Journal of Academic Research in Business and Social Sciences, 2 (1). pp. 324-340. ISSN 2222-6990

Lucky, Esuh Ossai-Igwe and Olesegun, Adeboyo Isiah and Bakar, Muhammad Shukri (2012) Determinants of business success: Trust of business policy? Journal of Arts, Science & Commerce, III (3(3)). pp. 37-42. ISSN 2229-4686

M

Mat, Norazuwa and Md. Naser, Nooraida (2012) Workplace spirituality and counterproductive work behaviour (CWB): A Malaysian perspective. In: 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 12-13 March 2012, Golden Flower Hotel, Bandung, Indonesia.

Md Isa, Filzah and Cheng, Wei Hin and Mohd Yunus, Jasmani (2012) The influence of up line support on change success in Malaysian health care products direct selling industry. International Journal of Business and Management Science, 5 (1). pp. 51-64. ISSN 1985-692X

Md Isa, Filzah and Hoe, Chee Hee and Othman, Siti Norezam and Din, Mohd Salleh and Mohd Harif, Mohd Amy Azhar and Hussin, Zolkafli and Md Jani, Mohamad Yusop (2012) The extent of marketing capability and market orientation in franchise business in Malaysia. International Journal of Business and Social Science, 3 (10). pp. 325-334. ISSN 2219-1933

Minai, Mohd Sobri (2012) Arab-market penetration by small firms through localized website. Journal of Business Management and Accounting (JBMA), 2 (1). pp. 97-105. ISSN 2231-9298

Minai, Mohd Sobri and Ibrahim, Yusnidah and Law, Kuan Kheng, (2012) Entrepreneurial network in Malaysia: Are there any differences across ethnic groups? Journal of Business and Policy Research, 7 (1). pp. 178-192. ISSN 1449-387X

Mohd Zin, Md. Lazim and Pangil, Faizuniah and Othman, Siti Zubaidah (2012) Investigating the relationship between monetary rewards and flexible work schedule on intention to stay in ICT companies. Journal of Business Management and Accounting (JBMA), 2 (1). pp. 1-18. ISSN 2231-9298

Mohd Zin, Md. Lazim and Pangil, Faizuniah and Othman, Siti Zubaidah (2012) Peranan tekanan kerja sebagai penyederhana dalam hubungan antara sokongan organisasi dengan pengekalan pekerja. Jurnal Pengurusan, 36 (2012). pp. 33-44. ISSN 0127-2713

Mustapa, Azrain Nasyrah and Fadzilah, Budiman Ikhwandee (2012) An evaluation online registration for webOpac of Perpustakaan Sultanah Bahiyah. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

N

Nawai, Norhaziah and Mohd Shariff, Mohd Noor (2012) Factors affecting repayment performance in microfinance programs in Malaysia. Procedia - Social and Behavioral Sciences, 62. pp. 806-811. ISSN 18770428

O

Omar, Khatijah and Mohamed Anuar, Marhana and Abdul Majid, Abdul Halim and Johari, Husna (2012) Organizational commitment and intention to leave among nurses: The mediating role of moral obligation. International Journal of Management Studies (IJMS), 19 (2). pp. 31-46. ISSN 2232-1608

Omar, Khatijah and Mohamed Anuar, Marhana and Abdul Majid, Abdul Halim and Johari, Husna (2012) Organizational commitment and intention to leave among nurses: The mediating role of moral obligation. International Journal of Management Studies (IJMS), 19 (2). pp. 31-46. ISSN 2232-1608

Ooi, Yeng Keat and Bhatti, Muhammad Awais (2012) Business start-up in Malaysia: Motivations, obstacles, government support and demographic-related traits. Journal of Business Management and Accounting (JBMA), 2 (1). pp. 59-75. ISSN 2231-9298

Othman, Abdul Aziz and Yusoff, Rushami Zien and Ismail, Mohd Azril and Husin, Rohana (2012) Supply chain strategy and performance: Mediating effect of supply chain practices. In: 3rd International Conference on Technology and Operations Management 2012 , 4th to 6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

P

Perumal, Selvan and Mohd Noor, Nor Azila and Othman, Abdul Rahim and Adam, Mohamad Zainol Abidin and Ramachandram, Rajoo (2012) Dealer-supplier relationship satisfaction: Antecedent factors and its impact on trust and commitment. Project Report. Universiti Utara Malaysia. (Unpublished)

Poh, Cecilia Shiow Huei and Razalli, Mohd Rizal (2012) Service quality measurement towards customer satisfaction - Deutsche Post (DHL) in Asia Pacific. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.

S

Saad, Shatina and Mohamed Udin, Zulkifli (2012) Dynamic supply chain: A study in oil and gas industry. In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)

Said Khairani, Syed Naqiuddin and Sabar, Rohafiz (2012) Growth of low cost carrier and its possible impact in Malaysia's airport terminal developments. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.

Sangaralingam, Jayaeswari and Md Isa, Filzah (2012) Sustainability: A case study of a Malaysian public university. In: International Conference on Enterprise Marketing and Globalization (EMG), 7th to 8th May 2012, Bali, Indonesia.

Sanjeevkumar, Virmala (2012) A study on employee's intention to stay in public companies in Kedah. ZENITH International Journal of Business Economics & Management Research, 2 (4). pp. 91-101. ISSN 2249-8826

Sanjeevkumar, Virmala and Sri, Ramachandran and Kumar .U, Pavan and S., Dhanalakshmi (2012) A descriptive study on catchment area analysis and customer satisfaction towards big bazaar with special reference to Vadapalani Branch, Chennai. International Journal of Research in Commerce & Management, 3 (9). pp. 1-8. ISSN 1976-2183

Sanjeevkumar, Virmala and Wei, Wang (2012) A case study on determinants of human resource practices influencing retention of employees in Kedah State Development Corporation, Malaysia. International Journal of Business and Social Research, 2 (2). pp. 42-53. ISSN 2164-2540 (print); 2164-2559 (Online)

Sativell, Thirumaal and Sabar, Rohafiz (2012) The threat of high value cargo faced by logistics companies. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.

Shaari, Hasnizam and Md. Salleh, Salniza and Hussin, Zolkafli (2012) Relationship between brand knowledge and brand rewards, and employees' brand citizenship behavior: The mediating roles of brand commitment. International Journal of Business and Society, 13 (3). pp. 335-354. ISSN 1511-6670

Shamsudin, Abdul Shukor (2012) Survival skills for middle administrators in Malaysian Public Higher Institutions. In: Bedah Buku, 27 September 2012, School of Business Management, UUM. (Unpublished)

Shittu, Nafisat Afolake Adedokun and Sheikh Ahmad, Ismail and Othman, Joharry and Tunku Ahmad, Tunku Badariah (2012) The deployment of ICT facilities in teaching and learning in Higher Education: a mixed method study of its impact on lecturers and students. Journal of Aplied Computing, 8 (1). pp. 5-11. ISSN 2179-2518

Sri Ramalu, Subramaniam and Mohd Shamsudin, Faridahwati and Subramaniam, Chandrakantan (2012) The mediating effect of cultural intelligence on the relationship between openness personality and job performance among expatriates on international assignments. International Business Management, 6 (5). pp. 601-610. ISSN 1993-5250

Subramaniam, Chandrakantan and Ali, Hassan and Mohd Shamsudin, Faridahwati (2012) Influence of physical ability on initial emergency response performance. Disaster Prevention and Management, 21 (5). pp. 556-571. ISSN 0965-3562

Subramaniam, Chandrakantan and Ali, Hassan and Mohd Shamsudin, Faridahwati (2012) Initial emergency response performance of fire fighters in Malaysia. International Journal of Public Sector Management, 25 (1). pp. 64-73. ISSN 0951-3558

T

Taib, Che Azlan and Warokka, Ari and Abdullah, Haim Hilman (2012) The library’s quality management system and quality assurance in higher education: A lesson from Southeast emerging educational hub. Communications of the IBIMA, 2012 (2012). pp. 1-11. ISSN 19437765

W

Wan Mohd Noor, Wan Shakizah and Quaddus, Mohammed and Mohd Isa, Mohd Faizal and Daud, Zulkiflee (2012) The moderating role of organizational size between the Malaysian cultural orientation, Islam Hadhari's principles and reward management practices: A study in Malaysian private organizations. In: Persidangan Kebangsaan Ekonomi Malaysia ke VII (PERKIM VII), 4-6 June 2012, Ipoh, Perak.

Warokka, Ari and Abdullah, Haim Hilman and Duran, Juan Jose (2012) Ownership structures and firm performance: Does East Asian corporate governance recovery work? World Review of Business Research, 2 (1). pp. 18-35. (Unpublished)

Y

Yeoh, Khar Kheng and Mahmood, Rosli (2012) The relationship between pro-innovation organizational climate and innovative work behavior: A study among the knowledge workers of the knowledge intensive business services in Malaysia. Journal of Technology and Operations Management, 7 (2). pp. 13-37. ISSN 1823-514X

Yusof, Ab. Aziz and Lim, Kong Teong and Tang, Swee Mei (2012) Strategi TQM: Dwidimensi. UUM Press, Universiti Utara Malaysia. ISBN 978-967-0474-04-5

Yusoff, Mohd Zaki and Razalli, Mohd Rizal (2012) Impact of service strategy on customer satisfaction of the rail management in Malaysia. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.

Yusoff, Rushami Zien and Mohtar, Shahimi and Ramli, Azahari and Hassan, Mohamad Ghozali and Halim, Helmi (2012) MIMOS Berhad: A case study on innovation and commercialization. Project Report. Universiti Utara Malaysia, Sintok. (Unpublished)

Yusr, Maha Mohammed and Othman, Abdul Rahim and Mohd Mokhtar, Sany Sanuri (2012) Assessing the Relationship among Six Sigma, Absorptive Capacity and Innovation Performance. Procedia - Social and Behavioral Sciences, 65. pp. 570-578. ISSN 1877-0428

Yusr, Maha Mohammed and Othman, Abdul Rahim and Mohd Mokhtar, Sany Sanuri (2012) Assessing the mediating role of marketing capability in the relationship between TQM practices and innovation performance dynamic capabilities approach. International Journal of Business and Social Science, 3 (23). pp. 165-176. ISSN 2219-1933

Z

Zainuddin, Nizamuddin and Abdul Ghani, Dayang Shalbia and Mohd Saifudin, Adam (2012) Analytic Hierarchy Process (AHP) in multi criteria decision making: A case of locating the operations of low cost carrier in Malaysia. In: 3rd International Conference on Technology and Operation Management (ICTOM 2012), 04-06 July 2012, Bandung, Indonesia. (Unpublished)

Zulkiffli, Siti Nur ‘Atikah and Perera, Nelson (2012) Examining the corporate competitive capabilities of Malaysian manufacturing SMEs. Journal of Business Management and Accounting (JBMA), 2 (1). pp. 19-39. ISSN 2231-9298



Othman, Siti Zubaidah and Koh, Boon Siew (2012) Sharing knowledge through organization’s blogs: The role of organization, individual and technology. In: 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 12-13 March 2012, Golden Flower Hotel, Bandung, Indonesia.

Shaari, Hasnizam and Md. Salleh, Salniza and Hussin, Zolkafli (2012) Does employees’ brand knowledge influence their brand citizenship behavior?: The mediating role of brand commitment. In: 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 12-13 March 2012, Golden Flower Hotel, Bandung, Indonesia.