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Kareem, Olanrewaju and Aabdullateef, Aliyu Olayemi and Mukhtar, Sani Sanuri (2013) The consequences of qualitative overstretch on employee intention to quit in Malaysia call center industry: An implication of customer relationship management. In: Conference on Business Management Research 2013, December 11, 2013, EDC, Universiti Utara Malaysia, Sintok.

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