Abd Aziz, Norzalita and Najafi, Bita and Alshuaibi, Ahmad Said and Mohd Shamsudin, Faridahwati (2016) Behavioural consequences of customer perception on emotional labour among airline service employees. International Review of Management and Marketing, 6 (S7). pp. 162-168. ISSN 2146-4405

Alshuaibi, Ahmad Said and Mohd Shamsudin, Faridahwati and Abd Aziz, Norzalita (2016) Developing brand ambassadors: the role of brand-centred human resource management. International Review of Management and Marketing, 6 (S7). pp. 155-161. ISSN 2146-4405