Abd Rahim, Anis Syamimi and Mohd Asaad, Mohd Norhasni (2018) The Implementation of ISO 9001:2015 To Improve Quality of Service at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia (UUM). Journal of Technology and Operations Management (JTOM), 13 (2). pp. 67-77. ISSN 2590-4175 (Online)