Abdul Rahim, Mohammad Fitri and Iteng, Rosman (2020) Study about relationship between service quality orientation and customer satisfaction at UUM Parcel Centre Student UUM. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management, Volume 1, 1 (12). pp. 41-44. ISSN eISBN 978-967-2296-23-4