Kang, Eng Thye (2001) New paradigm approach on preventive health care management: User perspective. In: International Seminar on Consumer and Consumerism Issues and Challenges 24 - 25 October 2001 proceeding. Institute Kajian Pengguna, Universiti Utara Malaysia, Sintok, pp. 1-14. ISBN 9832078180

Kang, Eng Thye (2001) New paradigm approach on preventive health care management: User perspective. In: International Seminar on Consumer and Consumerism Issues and Challenges 24 - 25 October 2001 proceeding. Institut Kajian Pengguna, Universiti Utara Malaysia, Sintok, pp. 1-14. ISBN 9832078180

Syed Ibrahim, Sharifah Sofiah 'Atiqah and Jamaluddin, Zakiyah and Abu Yazid, Afifah (2001) Private low cost housing: Implication towards consumers. In: International Seminar on Consumer and Consumerism Issues and Challenges 24 - 25 October 2001 proceeding. Institut Kajian Pengguna, Universiti Utara Malaysia, Sintok, pp. 1-15. ISBN 9832078180

Azizan, Norizan and Yusof, Ab. Aziz (2001) The importance of customer service and quality management in determining a firm's success. In: International Seminar on Consumer and Consumerism Issues and Challenges, 24 - 25 October 2001, proceeding. Institut Kajian Pengguna, Universiti Utara Malaysia, Sintok, pp. 1-10. ISBN 9832078180