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Ado, Abdullahi Bala and Hassan, Haslinda and Mohd Nasir, Mohd Herry (2015) Electronic customer relationship management (E-CRM) features: Comparing two football clubs (Manchester United & Chelsea FC). In: International Conference on E-Commerce (ICoEC) 2015, 20-22 Oktober 2015, Kuching, Sarawak, MALAYSIA.