Abdul Rahim, Noor Fareen and Ahmed, Essia Ries and Sarkawi, Mohammad Nizam and Jaafar, Abdul Rahman and Shamsuddin, Jauriyah (2019) Operational risk management and customer complaints: the role of product complexity as a moderator. Benchmarking: An International Journal, 26 (8). pp. 2486-2513. ISSN 1463-5771