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Number of items: 2.

Al-Momani, Khalid and Mohd Noor, Nor Azila (2009) e-Service quality, ease of use, usability and enjoyment as antecedents of e-CRM performance: an empirical investigation in Jordan mobile phone services. The Asian Journal of Technology Management, 2 (2). pp. 50-64. ISSN 1978-6956

Mohd Noor, Nor Azila and Al-Momani, Khalid (2010) The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry. In: 2nd International Conference on Technology and Operations Management (ICTOM), 5 - 7 July 2010 , Bayview Hotel, Langkawi. (Unpublished)

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