Al-Refai, Abdalla Nayef and Mohd Noor, Nor Azila (2014) Service quality dimensions and customer satisfaction in Malaysian mobile telecommunication market: An empirical investigation of the mobile phone market in Malaysia. International Postgraduate Business Journal, 6 (1). pp. 27-48. ISSN 2180-2459

Al-Refai, Abdalla Nayef and Mohd Noor, Nor Azila (2014) The influence of the trust on customer satisfaction in mobile phone market: An empirical investigation of the mobile phone market. International Journal of Management Research and Review, 4 (9). pp. 847-860. ISSN 2249-7196