Abdul Wahab, Abdul Muiz and Asaad, Mohamad Norhasni (2020) To evaluate customer needs and satisfaction at UUM Parcel Centre Using Kano Model. Symposium on Technology Management and Logistics (STML Go Green) 2019: Management of Technology, Volume 2, 2 (14). pp. 34-35. ISSN eISBN: 978-967-2296-22-7