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Mohamad Kamil, Meilina and Azman, Ayuni Soraya and Abdul Hanan, Suhaila (2019) A review of servqual model in relation to transportation services. Symposium on Technology Management and Logistics (STML Go Green) 2019 (14). pp. 119-128. ISSN eISBN 978-967-2276-16-6