Chin Xuan Hao, Andre and Mat Yamin, Fadhilah (2020) Quality Management SERVQUAL Analysis on UUM bus service: a atudy on Route D. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management, Volume 1, 1 (34). pp. 116-118. ISSN eISBN 978-967-2296-23-4