Choo, Ling Suan (2015) Managing service-oriented organizational citizenship behaviors: A review of research literature. In: International Conference on Contemporary Issues in Accounting and Finance (CoCIAF2015), October 08-10, 2015., Kuching, Sarawak, Malaysia.

Rathakrishnan, Mohan and Ahmad, Rahayu and Choo, Ling Suan (2017) Online discussion: enhancing students’ critical thinking skills. AIP Conference Proceedings, 1891. pp. 1-7. ISSN 0094-243X

Choo, Ling Suan and Subramaniam, Chandrakantan and Mat, Norsiah (2018) Predicting Service-Oriented Citizenship Behaviour among Frontlines with Personal Resources Work Engagement: A Proposed Research Framework. Journal of Advanced Research in Social and Behavioural Sciences, 10 (1). pp. 74-79. ISSN 2462-1951

Choo, Ling Suan and Ibrahim, Siti Nur Hidayah (2016) Resources, work engagement and turnover intention among call centre agents: A proposed framework. In: Conference on Business Management Research – Discover UUM 2016, 20 December 2016, EDC, Universiti Utara Malaysia, Sintok.

Abu Bakar, Hassan and Mohamad, Bahtiar and Halim, Haslina and Subramaniam, Chandrakantan and Choo, Ling Suan (2018) Shared cultural characteristics similarities in Malaysia’s multi-ethnic society. Journal of Intercultural Communication Research, 47 (3). pp. 243-267. ISSN 1747-5759

Choo, Ling Suan and Mohd Nasurdin, Aizzat (2016) Supervisor support and work engagement of hotel employees in Malaysia. Gender in Management: An International Journal, 31 (1). pp. 2-18. ISSN 1754-2413

Choo, Ling Suan and Taghizadeh, Seyedeh Khadijeh and Rahman, Syed Abidur (2017) Value co-creation and innovation performance: A conceptual model. In: Conference on Business Management 2017, 29-30 Oktober 2017, The Gurney Resprt Hotel & Recidences Penang, Malaysia.

Subramaniam, Chandrakantan and Choo, Ling Suan and Johari, Johanim (2019) What makes employees want to stay? A study in the Malaysian manufacturing sector. Global Business and Organizational Excellence, 38 (5). pp. 33-43. ISSN 1932-2054

Ibrahim, Siti Nur Hidayah and Choo, Ling Suan and Karatepe, Osman M. (2019) The effects of supervisor support and self-efficacy on call center employees’ work engagement and quitting intentions. International Journal of Manpower. pp. 1-16. ISSN 0143-7720