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Number of items: 3.

Ahmad, Hartini and Francis, Arthur and Zairi, Mohamed (2007) Business process reengineering: Critical success factors in higher education. Business Process Management Journal, 13 (3). pp. 451-469. ISSN 1463-7154

Ahmad, Hartini and Francis, Arthur (2006) Empirical investigation on satisfaction and service quality level of radical process change implementation. International Journal of Management Studies (IJMS), 13. pp. 1-27. ISSN 0127-8983

Ahmad, Hartini and Francis, Arthur (2005) A radical - transformational change through leadership. Malaysian Management Journal, 9 (1 & 2). pp. 25-36. ISSN 0128-6226

This list was generated on Sat May 25 02:33:35 2019 +08.