Taib, Che Azlan and Osman, Nor Hasni and Ahmad, Hartini (2009) Effectiveness IS0 9000 quality management practices: A case study of academic libraries in Malaysia. In: Emerging trends and technologies in libraries. KBD Publications, New Delhi, pp. 440-450. ISBN 9788190799904

Taib, Che Azlan and Osman, Nor Hasni and Ahmad, Hartini (2009) Effectiveness ISO 9000 quality management practices : A case study of academic libraries in Malaysia. In: Emerging trends and technologies in libraries. KBD Publications, New Delhi, pp. 440-450. ISBN 9788190799904 (pbk)