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Basir, Muhammad Muhsin and Cheah, Julia Kin Yee and Ramli @ Ab Ghani, Nur Hapizan and Ismail, Nurul Hidayah and Khashim, Siti Zulaika and Iteng, Rosman (2017) Hubungkait di antara prestasi perkhidmatan dan kepuasan pelanggan PKU di UUM. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia.