Noviania, Neneng Leni and Masyhudzulhak, Masyhudzulhak (2017) Improving consumer satisfaction by integrating on service quality and lean six sigma methods. In: 4th Conference on Business Management, 29 - 30 Oktober 2017, The Gurney Resprt Hotel & Recidences Penang, Malaysia.

Noviani, Neneng Leni and Masyhudzulhak, Masyhudzulhak (2017) Improving consumer satisfaction by integrating on service quality and lean six sigma methods. Journal of Technology and Operations Management, 12 (2). pp. 26-35. ISSN 1823-514X