Engku Abu Bakar, Engku Muhammad Nazri and Ku-Mahamud, Ku Ruhana and Mohamed, Muharis (2015) Competitive benchmarking of hotels’ service quality using analytic hierarchy process. In: Business Management International Conference 2015, 5-6 November 2015, Chonburi, Thailand. (Unpublished)

Ramli, Kamal Izzuwan and Yusof, Noor Suhaila and Mohamed, Muharis (2004) Measuring service quality in gourmet coffee restaurants in Penang. Project Report. Universiti Utara Malaysia, Sintok. (Unpublished)