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Mustaffa, Jamaludin and Ngah, Kamarudin and Zakaria, Zaherawati and Nordin, Nazni and Mohamed Sawal, Mohd Zool Hilmie (2014) Satisfaction on municipal services: A voice of MPSPK's residents. In: International Conference on Governance (ICG2014), 13-15 February 2014, Hotel Sri Pan Pacific, Jakarta Indonesia. (Unpublished)