Ong, Hoey Chuen and Mohd Asaad, Mohd Norhasni (2020) A study on service quality and customer satisfaction at Bank Islam in UUM. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management, Volume 1, 1 (40). pp. 136-138. ISSN eISBN 978-967-2296-23-4