Othman, Nur Syuhada and Hami, Norsiah (2020) A study of customer satisfaction in UUM Parcel Centre (UPC) service at Bukit Kachi. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management, Volume 1, 1 (38). pp. 129-131. ISSN eISBN 978-967-2296-23-4