Mohd, Haslina and Rababah, Khalid and Ibrahim, Huda (2011) Critical success factors (CSFS) of the pre-adoption and pre-implementation plan of Customer Relationship Management (CRM) system. In: 3rd International Conference on Computing and Informatics (ICOCI 2011), 8-9 June 2011, Bandung, Indonesia.

Rababah, Khalid and Mohd, Haslina and Ibrahim, Huda (2012) Hospital Perception of A CRM System: A Study of Critical Factors in Private Hospitals in Malaysia. Journal of Information and Communication Technology, 11. pp. 75-92. ISSN 2180-3862

Rababah, Khalid and Mohd, Haslina and Ibrahim, Huda (2012) Hospital perception of a CRM system: A study of critical factors in private hospital in Malaysia. Journal of Information and Communication Technology (11). pp. 75-92. ISSN 2180-3862

Rababah, Khalid and Mohd, Haslina and Ibrahim, Huda (2012) Principles and guidelines for developing implementation methodology of Customer Relationship Management (CRM) systems. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia.

Rababah, Khalid and Mohd, Haslina and Ibrahim, Huda (2010) A study of the perception of the benefits of customer relationship management (CRM) system in Malaysian private hospitals. In: 2010 International Conference on Business and Economics Research, 26th to 28th November 2010, Kuala Lumpur, Malaysia. (Unpublished)

Rababah, Khalid and Mohd, Haslina and Ibrahim, Huda (2010) A unified definition of CRM towards the successful adoption and implementation. In: Lifelong Learning International Conference 2010 (3LInC’10), 10 - 12 November 2010, Seri Pacific Hotel, Kuala Lumpur, Malaysia. (Unpublished)