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Che Din, Rohayati and Rajadurai, Jegatheesan and Daud, Salina (2007) Establishing a student satisfaction index - A Malaysian case study. In: The 5th ASEAN Symposium on Educational Management and Leadership (ASEMAL 5), 18-19 August 2007, Legend Hotel, Kuala Lumpur. (Unpublished)
Daud, Salina and Rajadurai, Jegatheesan (2004) A critical analysis of a restructuring process at a higher education institution - a Malaysian case study. In: ASEAN Symposium on Educational Management and Leadership (ASEMAL4), 13 - 15 Disember 2004, Grand Plaza Parkroyal, Penang. (Unpublished)