Abdul Rahim, Noor Fareen and Ahmed, Essia Ries and Sarkawi, Mohammad Nizam and Jaafar, Abdul Rahman and Shamsuddin, Jauriyah (2019) Operational risk management and customer complaints: the role of product complexity as a moderator. Benchmarking: An International Journal, 26 (8). pp. 2486-2513. ISSN 1463-5771

Zaini, Bahtiar Jamili and Mansor, Rosnalini and Yusof, Norhayati and Sarkawi, Mohammad Nizam (2019) PLS equation model of student loyalty based on gender in IR 4.0 environment. International Journal of Supply Chain Management (IJSCM), 8 (5). pp. 447-453. ISSN 2050-7399

Mansor, Rosnalini and Zaini, Bahtiar Jamili and Sarkawi, Mohammad Nizam and Lee, Ee Phay (2020) Relative satisfaction index on students’ satisfaction towards hostel facilities. TEST Engineering & Management. pp. 10757-10765. ISSN 0193-4120